How we handle returns, replacements, and refunds for wholesale food orders.
At Classic Food Trading, we stand behind the quality of every product we deliver. If something isn't right with your order, we'll make it right. This policy outlines how returns, replacements, and refunds are handled.
If you receive products that are damaged, spoiled, or different from what you ordered, please notify us within 24 hours of delivery. To process your claim:
We will arrange a replacement delivery or credit note at our discretion, typically within 24 hours of your report.
If your delivery is short of any items listed on your order confirmation, report it within 24 hours of receipt. We will investigate and arrange a supplementary delivery or credit note for the missing items.
Due to the nature of food products, we cannot accept returns for change of mind on perishable items including:
Returns for perishable items are only accepted if the product was damaged, spoiled upon delivery, or incorrect.
Non-perishable items (canned goods, dry goods, packaging materials) may be returned within 48 hours of delivery, provided:
Returns are subject to approval by our team on a case-by-case basis.
Approved returns are processed as:
All products supplied by Classic Food Trading meet Qatar's food safety standards. We source exclusively from reputable, certified suppliers. Every product is quality-checked before dispatch. If you ever have concerns about product quality, contact us immediately — your satisfaction is our priority.
Contact us through any of these channels:
Please include your order number, delivery date, and photographs of the issue for the fastest resolution.
Our team will resolve any delivery or product issue within 24 hours.
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