Privacy Policy

1. Information We Collect

We collect information you provide directly to us through our website forms, WhatsApp communications, or email:

1.1 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on the website
• Referring website or source
• Device type (desktop, mobile, tablet)

This data is collected anonymously through Google Tag Manager and analytics tools and cannot be used to identify you personally.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• Processing orders — to confirm, prepare, and deliver your wholesale orders
• Communication — to respond to enquiries, confirm orders, and provide delivery updates via WhatsApp or email
• Customer service — to handle complaints, returns, or any service-related issues
• Account management — to maintain your business account and order history for repeat orders
• Legal compliance — to meet our obligations under applicable Qatar laws and regulations
• Service improvement — using anonymised analytics data to improve our website and services

We do not use your personal information for unsolicited marketing or share it with third parties for advertising purposes.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual necessity — processing is necessary to fulfil your order and deliver our services
• Legitimate interests — to operate and improve our business, respond to enquiries, and prevent fraud
• Legal obligation — to comply with applicable Qatari laws and regulations
• Consent — where you have explicitly provided consent, such as for marketing communications

4. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Delivery partners — your delivery address and order details may be shared with our logistics team or third-party delivery partners to fulfil your order
• Payment processors — if applicable, relevant financial information is shared with trusted payment partners solely to process transactions
• Technology service providers — we use trusted tools including Google Analytics (via Google Tag Manager) and web hosting providers, who process data on our behalf under confidentiality agreements
• Legal requirements — if required by law, court order, or government authority in Qatar

5. Third-Party Services

5.1 Google Tag Manager & Google Analytics

We use Google Tag Manager (GTM-TDS2ZQQZ) to manage analytics and tracking scripts. Google Analytics collects anonymised data about website usage. Google's use of this data is governed by Google's Privacy Policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

5.2 WhatsApp

When you contact us via WhatsApp, your messages are handled by WhatsApp (Meta Platforms). Please refer to WhatsApp's Privacy Policy for details on how they process your data.

5.3 FormSubmit

Our contact and order forms use FormSubmit.co to send form submissions to our email. Form data is transmitted securely and not stored on FormSubmit's servers beyond what is necessary for transmission.

5.4 Google Fonts

We use Google Fonts to display typefaces on our website. Google may receive your IP address when fonts are loaded. Please refer to Google's Privacy Policy for details.

6. Cookies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and order list (session storage)
• Collect anonymised analytics data (Google Analytics)
• Ensure the website functions correctly

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain website features such as the order list functionality.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Order records — retained for a minimum of 5 years for accounting and legal compliance purposes
• Customer enquiry data — retained for up to 2 years after the last interaction
• Analytics data — anonymised, retained per Google Analytics' standard retention period

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS (encrypted connection). However, no data transmission over the internet can be guaranteed to be 100% secure.

9. Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Objection — object to the processing of your data for specific purposes
• Restriction — request that we restrict processing of your data in certain circumstances

To exercise any of these rights, please contact us at info@classicfoodtrading.com. We will respond within 30 days.

10. Children's Privacy

Our services are intended for business clients only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on this page. We will update the "Last updated" date at the top of the policy when changes are made.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Qatar. Any disputes shall be subject to the exclusive jurisdiction of the courts of Qatar.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: info@classicfoodtrading.com
• Phone / WhatsApp: +974 7446 9031
• Address: Building 551, Street 3085, Birkat Al Awamer, Doha, Qatar
• Business Hours: Saturday–Thursday, 8 AM–8 PM

Also see our Terms & Conditions for the full terms governing use of our services.